KPI Dashboard analyzes the support data that’s already in your Zendesk helpdesk and gives you insight into time to solve tickets, ticket volume, backlog growth, agent and group performance and calculates your ideal staffing based on your workload and backlog.
You can set targets and configure thresholds and alerts for your business metrics and you will be able to communicate about your support performance using our “Twitter” style messaging.
Combine your Zendesk data with for example Twitter, Google Analytics, Highrise and/or FreshBooks in a single dashboard.
Click on some of these screenshots to see more detail:
To install the Zendesk you need to have these:
Got both? Great! Simply login, and you'll have the Zendesk installed in no time.
No worries. KPI Dashboard is the number 1 SaaS Performance Management solution that helps you improve your business. We'd love KPI Dashboard to improve your business too.
Simply sign up for any paid KPI Dashboard account (first 30 days free!)
Research has shown that companies who rigorously measure themselves outperform the competition.
Leverage the wisdom of the largest performance management community. Over 5,500+ KPI templates.
If you measure your business you will outperform your competition. With KPI Dashboard you easily measure your metrics online and share powerful scorecards and dashboards with your co-workers.
There are pre-defined dashboard solutions for many areas such as Financial Performance, HR Performance, Sales Performance, IT Performance, Support Performance & many more.
Why not start your 30 day free trial today?
